Customer Relationship Executive (CRE)
Job Description
Loyal customers come from people who listen and follow through. Job Vista is hiring Customer Relationship Executives across Gujarat to be the friendly, reliable voice that keeps customers happy. It is a rewarding job for good listeners who enjoy solving problems and making people feel valued.
Key responsibilities
- Respond to customer calls, messages and emails and resolve queries politely.
- Follow up with customers after purchase or service to make sure they are satisfied.
- Record complaints, escalate them correctly and track them until closure.
- Share product and offer information in a clear and honest way.
- Gather feedback and survey responses and pass useful insights to the management.
- Keep customer data updated in the CRM and report on retention trends.
- Reach out to inactive customers with relevant updates to bring them back.
Who can apply
If you are just starting out, this is a good entry point; if you already have experience, we would love to hear from you too. A bachelor's degree is the listed qualification, and prior experience in a calling or service role is helpful but not mandatory.
Skills that help
A pleasant voice, strong Gujarati and Hindi along with English basics, patience under pressure, active listening, CRM or Excel basics and a problem solving attitude will help you stand out.
Work locations
Job Vista places candidates for this role in Surat, Ahmedabad, Vadodara and Navsari. These roles are mostly office or call centre based, with regular day shifts.
Salary and growth
Salary is based on your skills and experience, with the range on this page serving as a guide. Good performers move into Senior CRE, Customer Success and Team Leader positions.
How to apply
Pick Easy Apply on this page, or talk to us on WhatsApp using the button on this page. Keep your latest resume ready, along with a brief note on any customer service experience you have. Job Vista never charges candidates any fee.
