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Refund & Cancellation Policy

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Last updated: 23 October 2026

This policy explains when you can cancel a paid service from Job Vista and when you get your money back. It forms part of our Terms of Service. Where a signed contract or Scope of Work (SOW) gives you better terms, those terms apply.

1. Job seekers: always free

Applying for jobs, placement and career guidance are free. We never take a registration, joining or placement fee from candidates, so there is nothing to refund. If anyone asks you to pay in Job Vista's name, do not pay and report it to info@jobvista.in.

2. CV writing

  • Before work starts: cancel any time and get a full refund.
  • After work starts: the fee is not refundable, because our writer's time has been spent on your CV. We will still finish and deliver it.
  • Revisions: one revision is included in every CV order. Ask for it within 14 days of delivery. Further revisions are quoted before we do them.
  • If we cannot deliver the CV we agreed to, you get a full refund.

3. Employer recruitment fees

  • The placement fee is billed only after the candidate joins and completes 7 days with you.
  • If a placed candidate leaves or is let go during your plan's replacement period (90 to 180 days, as stated in your signed contract), we find you a replacement at no extra cost. Recruitment fees are settled by replacement, not by cash refund.
  • Any unused balance can be moved to our other services within 12 months of the invoice date.
  • The signed contract sets the exact fee, replacement period and conditions for each plan.

4. IT services and software projects

  • Projects are billed by milestone, as set out in the SOW.
  • Before development starts: you can cancel and get the advance back.
  • After development starts: you pay for the milestones completed and the work done on the current milestone up to the date you cancel. Paid milestones that were delivered as agreed are not refundable.
  • Defects in agreed deliverables are fixed free within the warranty window in the SOW (10 days from delivery if the SOW does not say otherwise).

5. How to cancel or ask for a refund

Email info@jobvista.in or call +91 99788 85604 with your name, the service and your invoice number. We reply within 2 working days. Approved refunds are paid to the original payment method within 7 working days of approval.

6. Complaints

If you are not happy with how we handled your request, write to our Grievance Officer, Prashant Patel (Proprietor), at info@jobvista.in. We acknowledge complaints within 48 hours and resolve them within 30 days. You may also approach the consumer commission under the Consumer Protection Act, 2019.