Job Description

We are looking for a diligent and customer-oriented Payment Collection Executive to join our finance team. The ideal candidate will be responsible for managing the collection of outstanding payments from clients and ensuring timely and accurate payment processing. As a Payment Collection Executive, you will play a crucial role in maintaining the company’s cash flow and financial health.

Key Responsibilities:

• Payment Collection: Contact clients to collect outstanding payments and ensure timely receipt of payments.
• Account Management: Manage assigned accounts to ensure customers pay on time and handle any overdue invoices.
• Customer Interaction: Communicate with customers via phone, email, and in-person visits to resolve payment issues and answer billing questions.
• Negotiation: Negotiate payment plans and settlements within company guidelines to facilitate payment from delinquent accounts.
• Record Keeping: Maintain accurate records of all collection activities, communications, and payment status in the company’s database.
• Reporting: Prepare and present regular reports on collection activities, outstanding payments, and payment trends.
• Compliance: Ensure compliance with company policies, legal regulations, and industry standards during the collection process.
• Dispute Resolution: Address and resolve any billing discrepancies or disputes in a professional and timely manner.
• Collaboration: Work closely with the finance and sales teams to address any issues related to customer accounts and payments.

Skill & Experience:

• Educational Background: High school diploma or equivalent; a degree in Finance, Business Administration, or a related field is a plus.
• Experience: 2+ years of experience in payment collection, accounts receivable, or a similar role.
• Technical Skills: Proficiency with accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Communication Skills: Excellent verbal and written communication skills.
• Negotiation Skills: Strong negotiation skills with the ability to handle difficult conversations and secure payments.
• Analytical Skills: Ability to analyze account information and identify issues or discrepancies.
• Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple accounts and tasks simultaneously.
• Customer Service: Exceptional customer service skills with a patient and professional demeanor.
• Problem-Solving: Ability to resolve billing issues and disputes effectively