Client Relationship Executive
Job Description
We are seeking A Client Relationship Manager. You will serve as the primary point of contact for clients, including hotel owners, developers, architects, consultants, and event venue stakeholders. Your role will focus on building strong client relationships, understanding client requirements, coordinating with internal teams, and ensuring projects are delivered with the highest standards of service and satisfaction.
Location: Dumas road, Surat
Salary: up to 30k
Employment Type: Full-time
Key Responsibilities
Client Relationship Management
Build and nurture long-term relationships with clients by understanding their business objectives and project requirements.
Act as the primary point of contact throughout the project lifecycle, ensuring seamless communication and coordination.
Maintain regular client interactions to provide project updates, address concerns, and ensure a positive client experience.
Project Coordination
Coordinate with the design, execution, and project management teams to ensure client expectations are effectively communicated and fulfilled.
Schedule client meetings, site visits, and project review sessions as required.
Monitor project progress and facilitate timely communication between clients and internal stakeholders.
Customer Experience
Ensure a consistently high level of client satisfaction through responsive communication and proactive issue resolution.
Gather client feedback and work closely with internal teams to implement improvements where necessary.
Develop long-term partnerships that encourage repeat business and strengthen the company's reputation.
Documentation & Communication
Assist in preparing project presentations, meeting minutes, client documentation, and progress reports.
Maintain accurate records of client interactions, project milestones, and communication history.
Ensure all client documentation is organized and up to date.
Industry Engagement
Stay informed about trends in hospitality, luxury venues, and construction to better understand client needs.
Represent the company professionally during client meetings, project discussions, and industry events when required.
Reporting
Prepare periodic reports on client engagement, project status, customer feedback, and relationship management activities for the leadership team.
Qualifications & Skills
Experience: 3–5+ years of experience in Client Relationship Management, Customer Success, Key Account Management, or a similar client-facing role, preferably within hospitality, construction, architecture, interior design, or luxury event industries.
Communication: Excellent verbal and written communication skills with strong interpersonal and presentation abilities.
Relationship Management: Proven ability to build trust, manage client expectations, and maintain long-term professional relationships.
Coordination Skills: Strong organizational and multitasking abilities with experience working across multiple teams.
Problem Solving: Ability to resolve client concerns efficiently while maintaining a high standard of professionalism.
Industry Knowledge: Familiarity with the hospitality, construction, architecture, or interior design industry is preferred.
Professionalism: Customer-centric approach with excellent attention to detail and commitment to delivering exceptional service.
